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How does a manager know what needs to be improved and what help can he get to decide? Academic journals are stuffed with papers about what knowledge and practices it takes to really succeed at doing X, where X is some organisational method of getting things done. Martin Fowler defines them like this: A maturity model is a tool that helps people assess the current effectiveness of a person or group and supports figuring out what capabilities they need to acquire next in order to improve their performance.  The idea is that if a manager does not know what needs to be improved...

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